With the development of cloud computing, enterprise cloud communication has entered a new era. What are the future trends?

On April 12th, the 2022 China Call Center and Enterprise Communication Conference was held in Beijing. The conference brought together many professional and authoritative figures in the ICT field to explore and share the new future of enterprise communication. The concept of "full integration" shared at the conference was refreshing.

Full integration includes traditional business integration, edge-cloud integration, AI integration, and other aspects, which will become the new future of enterprise cloud communication.

Traditional Multi-Business Integration: Single business models are no longer able to meet market demands. Integrating and packaging various forms of businesses to provide one-stop service solutions can better meet the demand for efficient enterprise management.

Edge-Cloud Collaboration: The integration of hardware systems and cloud platforms is an effective way for efficient information transmission. In different application scenarios, such as remote collaboration, cross-regional meetings, and safe city monitoring, edge-cloud collaboration plays an important role.

AI Integration: With the development of artificial intelligence, enterprise communication has made new breakthroughs in interaction and customer experience. Through technologies such as face recognition, voice tracking, and intelligent matching, communication, operation, and customer service can be optimized in all aspects, bringing high efficiency and improved interaction.